StarBridge Connect Privacy Policy

Effective Date: 11th July 2025

At Star Bridge Connect (“we”, “our”, or “us”), we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services (together, the “Services”). We operate globally (including in the USA, the UK, the EU (Portugal, Poland, Netherlands, Ireland, etc.), and Australia) and comply with applicable data protection laws in each jurisdiction. For example, in the EU the General Data Protection Regulation (GDPR) applies to any organization handling EU citizens’ datagdpr.eu. In the UK, data protection is governed by the UK GDPR and the Data Protection Act 2018gov.uk. In Australia, the Privacy Act 1988 (with its Australian Privacy Principles) applies to usoaic.gov.au. By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide and improve our Services. We collect two main types of data:

• Personal Information: This is information that can directly or indirectly identify you. We collect basic personal details such as your name, email address, phone number, and payment information (if you make purchases). In GDPR terms, names and email addresses are considered personal datagdpr.eu. We do not collect other sensitive documents or special categories of data (such as health details, racial or ethnic data, government ID numbers, or biometric data) on our sitegov.uk.

• Non-Personal Information: This is information that by itself cannot identify you. We automatically collect technical and usage data, including your IP address, browser type, device information, operating system, referring URL, pages you visit on our site, and any cookies or tracking data. This information is used only in aggregate form to analyze site usage and improve our Services.

We collect this information only when you voluntarily provide it or when you use our Services. For example, when you create an account, fill out a form, subscribe to a newsletter, or communicate with us, you provide personal information. The non-personal data is collected through log files and cookies.

2. How We Use Your Information

We use your information for the following purposes, consistent with legal requirements (such as GDPR’s fairness and purpose limitation principlesgov.uk):

• To Provide and Improve Our Services: We use your personal information to deliver the services you request, manage your account, process transactions, and personalize your experience (for example, by remembering your preferences).

• Customer Support: We use your contact information to respond to your inquiries, provide technical support, send you important notices, and communicate updates about your account or our Services.

• Marketing and Communications: With your consent or where permitted by law, we may use your email to send you promotional materials, newsletters, or product updates. You can opt out of marketing emails at any time by following the unsubscribe link in those emails.

• Security and Compliance: We use your information to monitor and improve the security of our Services, to detect and prevent fraud or abuse, and to comply with applicable legal obligations. For example, we may use your data to cooperate with law enforcement or to enforce our terms of service when required by law.

• Analytics: We analyze non-personal usage data to improve our website and Services. This includes analyzing which features are used most often, system performance, and user behavior patterns. These analyses are performed on anonymized or aggregated data whenever possible.

All data processing is done in accordance with applicable data protection laws, which require that processing be lawful, fair, transparent, and limited to the purposes for which the data was collectedgov.uk. We will not use your data for any purpose beyond what we have disclosed.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience. Cookies are small text files stored on your device that help us recognize you and remember certain information. We use cookies for purposes such as:

• Personalization: Remembering your language preference or login status.

• Analytics: Collecting data on how you use our site (e.g. pages visited, time spent) to analyze traffic and improve functionality.

• Functionality: Enabling features like keeping items in your shopping cart.

Some cookies are strictly necessary for the basic operation of the site and do not require your consent. For all other cookies, we request your consent before placing them on your device, as required by EU ePrivacy lawgdpr.eu. You can manage or disable cookies through your browser settings at any time. However, if you disable cookies, some features of the site may not function correctly.

4. How We Share Your Information

We will never sell or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers and Partners: We may share personal information with trusted third-party vendors, contractors, and service providers who perform services on our behalf (such as payment processing, email delivery, hosting, analytics, and customer support). These service providers are obligated to protect your data and use it only for the services they provide to us.

• Legal Requirements: We may disclose your information if required by law or legal process (such as a court order, subpoena, or governmental request) or if we believe in good faith that disclosure is necessary to protect our rights, safety, or property, or the rights or safety of others.

• Business Transfers: In the event that Star Bridge Connect is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred or disclosed as part of that transaction. We will use reasonable efforts to ensure that any new entity continues to treat your information in accordance with this Privacy Policy.

Except as described above, we do not share your personal information with any other third parties.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information. We use encryption (where appropriate), firewalls, secure servers, and access controls to safeguard the confidentiality and integrity of your data. Our practices are in line with principles like GDPR Article 32, which requires “appropriate technical and organisational measures” such as encryption and system resiliencegdpr-info.eu. Only authorized personnel who need the data to perform their jobs (and who have signed confidentiality agreements) are permitted to access personal information.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the unlikely event of a data breach, we will take prompt action to mitigate any harm, including notifying affected users and authorities as required by law.

6. Your Data Protection Rights

Subject to applicable law, you have the following rights regarding your personal information:

• European Union & United Kingdom (GDPR/UK DPA): If you are an EU or UK resident, you have rights under the GDPR (and the UK Data Protection Act 2018)gov.uk. These include the right to be informed about how your data is used; the right of access (to request copies of your data); the right to correct inaccurate or incomplete data; the right to erase (delete) your data; the right to restrict or object to certain processing (including profiling or marketing uses); the right to data portability (to receive your data in a portable format); and the right to withdraw consent at any time. You also have rights regarding automated decision-making and profiling.

• California, USA (CCPA/CPRA): If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)oag.ca.gov. These include the right to know what personal information we collect about you, the sources of that information, and how it is used and shared; the right to request deletion of your personal information; the right to correct inaccurate data; the right to opt-out of the sale or sharing of your personal information (our business does not sell your personal information, but we honor this right); and the right to limit the use of your sensitive personal information. We will not discriminate against you for exercising these rights.

• Australia (Privacy Act – APPs): If you are in Australia, the Privacy Act 1988 (including the Australian Privacy Principles) grants you rights to access the personal information we hold about you and to request corrections if the data is inaccurateoaic.gov.au.

In addition, in all jurisdictions you may unsubscribe from our marketing lists at any time (by following the unsubscribe link in our emails) without affecting service communications.

To exercise any of the above rights, please contact us as described in Section 10 below. We will respond to verified requests within the timeframe required by law (for example, within one month under the GDPR).

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Star Bridge Connect. This Privacy Policy does not apply to those third-party sites. We are not responsible for the content or privacy practices of third parties. If you follow a link to a third-party website, we recommend that you review that site’s privacy policy before providing any personal information.

8. Children’s Privacy

Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from anyone under 13. The Children’s Online Privacy Protection Act (COPPA) gives parents control over what information websites can collect from their kidsftc.gov. If we become aware that we have inadvertently gathered personal data from a child under 13, we will promptly delete that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Effective Date” at the top of this policy and post the revised version on our website. We encourage you to review this page periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your data, please contact us:

Star Bridge Connect (Data Controller)
Registered Office: 7 Redwood Gardens, Lobley Hill, Gateshead, NE11 0DR, United Kingdom
Email: support@starbridgeconnect.com

You can also write to our registered address as above. We will do our best to respond to your inquiries promptly.

Sources: This policy is guided by relevant laws and regulations. For example, the EU GDPR and UK DPA set out your data rightsgov.uk, the California CCPA/CPRA defines additional consumer rightsoag.ca.gov, and the Australian Privacy Act establishes principles including access and correction rightsoaic.gov.au. Our practices aim to meet or exceed these legal standards.